Shipping Policy
Last updated: October 2026
Everything we sell ships from inside the United States.
Where we ship
Tuck & Lantern ships to street addresses in all 50 US states. Orders to Alaska and Hawaii can take 7-12 business days longer in transit. We don't ship internationally yet.
Where orders ship from
Our blankets are printed to order, on blankets made in China, at our print shop in Norcross, Georgia, or at our backup shop in North Carolina when Georgia is backed up. Either way they ship straight from the print shop.
Your order never ships from overseas, so there are no customs forms, import fees or month-long waits.
How long it takes
There are two parts to every delivery: getting your order ready, and getting it to you.
| Item type | Getting it ready | Transit | Typical door-to-door |
|---|---|---|---|
| Personalized blanket (made to order; the clock starts when we have your photos) | 2-5 business days production | 2-5 business days | 4-10 business days |
Business days are Monday through Friday, excluding US federal holidays. If you order more than one blanket, they may arrive in separate packages on different days. You'll get a tracking number for each.
Holiday order-by dates
For delivery before Christmas, order and send your photos by Tuesday, December 8.
Orders placed after that date will still ship as fast as we can, but we can't promise a Christmas arrival. During the last two weeks of November and all of December, carriers can run a day or two slower than usual.
If your order is running late
If we can't ship your order in the time we gave you, we'll email you a new ship date. You can take the new date or cancel for a full refund. That's what the FTC's Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435) requires of us.
Shipping rates
Shipping is free in the US on every blanket. There are no handling or processing fees. Sales tax is calculated at checkout where it applies.
Tracking
You'll get an email with a tracking number when your package leaves the print shop. Tracking can take up to 24 hours to show movement after the label is created. For personalized items, remember that the tracking email comes after production, not right after you order.
Lost, delayed or damaged packages
If tracking says delivered but you can't find the package, check with neighbors, building management and your local carrier first, then email hello@tuckandlantern.com within 7 days of the delivery scan. If a package is confirmed lost in transit, or arrives damaged, we'll send a replacement or refund you in full, your choice.
Address changes
We can change a shipping address only before the order goes into production. Email hello@tuckandlantern.com with your order number as soon as you notice. If a package is returned to us because the address you entered was incomplete or wrong, we'll reship it once you cover the reshipping charge.
Questions
Email hello@tuckandlantern.com. We reply within one business day.