Returns and Refund Policy

Last updated: October 2026

Personalized blankets are made just for you, so they're final sale unless something went wrong on our end. If it did, we fix it for free. Anything that isn't personalized can come back within 30 days.

Non-personalized items: 30-day returns

You can return any non-personalized item (for example the hooded blanket) within 30 days of delivery for a refund of the product price. Items should be unworn, unwashed and in the original packaging where practical. Items that arrive damaged or defective are always eligible, whatever their condition.

Personalized items: final sale, unless we got it wrong

Personalized blankets are printed to order with your photos, names or text. Because no one else can use them, we cannot accept returns or exchanges on personalized items for reasons like a change of mind, a size preference, or a photo that was small or blurry when uploaded. This is stated on every personalized product page and again at checkout before you pay.

What we do cover, at no cost to you:

• Misprints (the design does not match the photo and caption you sent, wrong colors, cropping that cuts into faces).
• Damage or defects (arrives torn, stained, with a print flaw, or damaged in transit).
• Wrong item (you got something other than what you ordered).

Email hello@tuckandlantern.com within 14 days of delivery with your order number and two photos (the whole blanket and a close-up) showing the problem. We will send a free replacement, or a full refund if you would rather, usually within one business day of seeing the photos. You do not need to ship the original back unless we ask.

One thing we cannot fix after printing: if the photo you uploaded was blurry, small or dark, the print will be too. We check every photo before it prints and email you if it won't print well; if you tell us to print it anyway, the result is not a defect. If you are unsure, email us the photo first and we will tell you honestly whether it will print well.

How to start a return (non-personalized items)

1. Email hello@tuckandlantern.com with your order number and the reason for the return.
2. We reply within one business day with a return authorization and the return address (a US address).
3. Ship it back with a tracked service and keep the tracking number.

Please wait for the authorization before shipping. Returns sent to the wrong address can take much longer to process.

Refunds

• Refunds go to the original payment method within 5 business days of the returned item arriving. Your bank may take another 3-10 business days to post it.
• Original shipping charges (if any) are not refunded unless the return is because of our error or a defective item.
• Return shipping: you pay return shipping on a change-of-mind return. If the item arrived damaged, defective or wrong, we send a prepaid label or tell you to keep it.

Exchanges

We do not do direct exchanges. Return the original for a refund and place a new order for the one you want. For a defective or misprinted item, we replace it directly.

Cancellations

• Personalized items: cancel for a full refund within 2 hours of ordering, or any time before production starts, whichever is later. Once your blanket is in production we cannot cancel it. Email us as fast as you can with the order number.
• Non-personalized items: cancel for a full refund any time before the order ships.

Notice to California customers

This refund policy is displayed on this site before purchase in accordance with California Civil Code section 1723. Personalized items are final sale unless they arrive misprinted, damaged or wrong. Nothing in this policy limits rights you have under California or other state consumer protection law.

Contact

Questions about a return? Email hello@tuckandlantern.com.

Platen, LLC, doing business as Tuck & Lantern
2765 Land Park Dr, Sacramento, CA 95818